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Serving Hercules, CA and surrounding areas. (341) 214-0461
Effective Date: January 1, 2026
By accessing or using the website at herculesheavydutytowing.com or by requesting services from Hercules Heavy Duty Towing, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use the website or request services.
These terms apply to all visitors to the website and to all customers who request or receive towing, recovery, or roadside assistance services from Hercules Heavy Duty Towing.
Hercules Heavy Duty Towing provides towing and roadside assistance services, including heavy duty towing, accident recovery, wrecker service, flatbed towing, winch-out service, roadside assistance, and related services in Hercules, CA and surrounding areas.
Services are subject to availability and the operational capacity of our equipment and crew at the time of your request. We reserve the right to decline any service request that we determine cannot be safely fulfilled with our available equipment or that falls outside our service area.
Any estimate provided by Hercules Heavy Duty Towing - whether by phone, email, or in person - is an estimate only and not a guaranteed price. Final charges may vary based on the actual conditions at the scene, the complexity of the work performed, distance traveled, time required, and any additional equipment or labor needed.
We will make every reasonable effort to provide you with a clear explanation of anticipated charges before beginning work. You have the right to ask for a written breakdown of charges before authorizing any service.
Towing and recovery rates in California may be subject to regulation under applicable state and local laws. Rates for non-consensual tows requested by law enforcement may differ from rates for privately requested services. Contact us directly for current rate information.
For non-emergency service requests, scheduling is confirmed when both parties agree on a date and time. Response times for emergency calls depend on the location, traffic conditions, and equipment availability at the time of the call.
If you need to cancel a scheduled non-emergency service, please contact us as soon as possible. Cancellations made after a truck has been dispatched to your location may be subject to a trip charge to cover the cost of the dispatch.
We reserve the right to reschedule non-emergency services due to equipment availability or safety conditions. We will notify you as soon as possible if a scheduled service cannot be completed as planned.
Payment is due upon completion of services unless you have an established account or fleet billing arrangement with Hercules Heavy Duty Towing. We accept payment by cash, major credit cards, and other methods as indicated at the time of service.
For commercial fleet accounts and businesses with an established billing arrangement, payment terms are as specified in the written agreement between the parties. Invoices not paid within the agreed period may be subject to a late fee and referral to a collection agency.
If you believe a charge is incorrect, please contact us within 30 days of the service date so we can review the charge and resolve any discrepancy.
Vehicles towed to our yard or a storage facility will begin accruing daily storage charges after the first 24 hours following the tow, unless otherwise agreed in writing. You are responsible for making timely arrangements to retrieve your vehicle and for all storage fees incurred.
To retrieve a vehicle from storage, you must provide valid government-issued photo identification and proof of ownership or authorization. We reserve the right to withhold release of a vehicle until all outstanding towing and storage charges have been paid.
When requesting service, you agree to:
You are responsible for removing any personal property from your vehicle before it is towed. Hercules Heavy Duty Towing is not responsible for personal items left in a vehicle after it has been taken into our custody.
Hercules Heavy Duty Towing will exercise reasonable care when handling your vehicle. However, our liability for any damage to your vehicle that occurs during towing or recovery services is limited to the actual cash value of the vehicle at the time of service, or the cost to repair the damage caused by our negligence, whichever is less.
We are not liable for pre-existing damage to your vehicle, damage caused by conditions at the scene beyond our control, or damage resulting from inaccurate or incomplete information you provided when requesting service.
In no event will Hercules Heavy Duty Towing be liable for indirect, incidental, consequential, or punitive damages of any kind, including but not limited to lost profits, lost business opportunities, or loss of use of a vehicle. Our total liability to you for any claim arising from our services will not exceed the amount you paid us for the specific service giving rise to the claim.
Our services are provided on an "as is" and "as available" basis. We do not warrant that any service will be error-free, uninterrupted, or available at any particular time. The information on our website is provided for general information purposes only and does not constitute a warranty or guarantee of any kind regarding the services described. Applicable law may not allow certain warranty exclusions, so some of the above may not apply to you.
If you have a dispute with Hercules Heavy Duty Towing regarding services, billing, or these terms, we encourage you to contact us first so we can try to resolve the issue directly. Please reach out by phone at (341) 214-0461 or by email at contact@herculesheavydutytowing.com.
If a dispute cannot be resolved informally, both parties agree to first attempt resolution through non-binding mediation before pursuing any legal action. Any legal proceeding arising from these terms or our services will be conducted on an individual basis and not as part of a class action.
These terms and conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding relating to these terms or our services must be brought in a court of competent jurisdiction in California.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You may not:
All content on this website - including text, images, logos, and design - is the property of Hercules Heavy Duty Towing or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this site without our written permission.
We reserve the right to update or modify these terms at any time. When we do, we will update the effective date at the top of this page. Your continued use of the website or our services after any change constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.
Questions about these terms? Contact us at:
Hercules Heavy Duty Towing
1263 Williams
Hercules, CA 94547
You can also use our contact form, learn more about us, or return to the home page.