Privacy Policy

Who We Are

This privacy policy applies to Hercules Heavy Duty Towing (referred to as "we," "us," or "our") and the website located at herculesheavydutytowing.com. We provide towing and roadside assistance services in Hercules, CA and surrounding communities. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

Information You Provide Directly

When you contact us through the form on this website, by phone, or by email, we may collect:

• Your name
• Your phone number
• Your email address
• Your location or service address
• Details about your vehicle and the service you need
• Any other information you choose to include in your message

Information Collected Automatically

When you visit our website, certain information is collected automatically by our hosting infrastructure and analytics tools. This may include:

• Your browser type and version
• Your device type (desktop, mobile, tablet)
• Your approximate geographic location (city or region level)
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• IP address (used for analytics and security purposes only)

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and understand how visitors use the site. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies - Required for the site to function correctly. You cannot opt out of these.
• Analytics cookies - Help us understand how visitors interact with the site so we can improve it. This may include tools like Google Analytics.

You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions, but it will not prevent you from accessing our services.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or service request
• Schedule and deliver the services you request
• Communicate with you about your service, including follow-up and billing
• Improve our website and understand which pages and content are most useful to visitors
• Comply with legal obligations or respond to lawful requests from government authorities

We do not sell your personal information to third parties. We do not use your information for advertising targeting, marketing lists, or purposes unrelated to the services you requested.

How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers - We may share information with third-party tools that help us operate the website or manage customer communications (such as our contact form provider or email service). These providers are required to protect your information and use it only to perform services on our behalf.
• Legal requirements - We may disclose information if required by law, court order, or government request, or to protect the safety, rights, or property of Hercules Heavy Duty Towing or others.
• Business transfer - If we sell or transfer any part of our business, customer information may be part of that transfer. You will be notified if this occurs.

Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of our service relationship with you and for a reasonable period afterward to handle any follow-up communications, billing disputes, or legal obligations. When information is no longer needed, we delete or anonymize it in a reasonable and secure manner.

Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us directly.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of any marketing communications (we do not currently send marketing emails, but if we do in the future, every email will include an unsubscribe link)

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of your rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any site you visit.

Children

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the website after any update constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your rights regarding your personal information, please contact us:

You can also use our contact form, learn more about us, or return to the home page.